Please contact support for help troubleshooting or activating with these devices.
Every time your phone reaches out to the cellular network and downloads information related to your phone’s access to voice, text and data services, you’re completing an over-the-air update.
For example, on a Verizon phone you dial *228 and then select option 2 and listen to the horrible programming music while your phone downloads the latest PRL. The first is to contact Sprint Customer Service and get your account approved for an update and then dial *2 and follow the instructions.
If you have an Android device, you can also check your PRL by tapping Home With Verizon prepping its LTE launch and Sprint lighting up new WIMAX markets, both carriers are spending a lot of time and resources ensuring their current 3G networks are optimized.
The only solution is to manually program the phone if possible (data usage is not possible with activations via manual programming) or to obtain a new device.A PRL update provides your phone with the most up-to-date info regarding roaming and the roaming network.If your phone’s PRL is up to date, your phone will be in the best possible position for roaming networks.This means a lot of adjustments to which towers cover a specific location, as well as the addition of new towers to handle additional traffic.Because of this, it's a good idea to update your PRL at least once a month so your phone will always have access to the best coverage available in your area.